New Product Return:

Unopened, NEW product return requests need to be received by GSS within 25 days of the delivery date. To receive full credit, those items need to be returned to GSS within 5 business days of the RMA being issued.

Items MUST BE unopened, unused and in the same condition as when they left the warehouse (no writing on box or box damage) in order to be accepted for return.

Requests to return items older than 30 days will be fully at the discretion of GSS, item warranties & Manufacturer policies, and are subject to a 20% restocking fee if accepted.

Please contact the GSS RMA Department at RMA@gssdvr.com with the following
information to start an RMA:

  • Company Name
  • Date of Purchase
  • Invoice #
  • Reason for Return
  • GSS salesperson
  • please add or CC any other relevant email addresses from your company that
    you would like included on return correspondence.

Defective Products*:

If you’re having trouble with a device, please contact GSS’s Free Tech-support by filling out RMA form on https://gsssupport.freshdesk.com/support/tickets/new , emailing support@gssdvr.com or by calling (703) 222-4666 ext 109 between 9:30 A.M. and 5:30 P.M. EST, Monday through Friday

To start an RMA please email the RMA department (rma@gssdvr.com) with the following information:

  • Model and Serial numbers
  • Issues
  • What has been done to trouble shoot
  • Invoice number

*ALL ITEMS MUST HAVE AN RMA NUMBER ISSUED TO THEM, prior to return to GSS. Any items sent to GSS without an RMA number will be rejected and returned to the shipper.

Defective item RMA protocol:
Item is defective within 30 days of delivery (DOA): Reach out to RMA at rma@gssdvr.com to start the RMA process. GSS will issue replacement product or credit upon receipt of the defective product.

Item is defective after 30 days of delivery date: Contact GSS RMA Department. The item will be repaired/replaced/refunded according to the Manufacturers warranties. Please allow about 3-4 weeks from RMA initiation to completion. Some items will take less time and some may take longer depending on Manufacturer availability.

*Any product received by GSS/Manufacturer that is determined to be functioning according to manufacturer guidelines, will be returned to customer at the cost of the customer. Any items determined to be damaged by customer (including but not limited to: customer error, neglect, act of nature or force) or the manufacturer is found to be not at fault, any fees accrued will be charged back to the customer. In the event that an advanced replacement is sent, the full cost of the replacement device will be charged to the customer.

Shipping and Purchase error:

PLEASE CHECK ALL DELIVERED ITEMS for order correctness and any damages that may have occured during shipping.
Mistakes can happen and GSS is more than happy to correct any and all shipping errors within a reasonable time frame. Please allow us to fix any issues with your order within the first 60 days. After this time period, we may not be able to accommodate a full resolution. Should an error happen, please accept our apologies for the inconvenience and apply the following steps for a speedy resolution.

Please contact the GSS RMA Department at RMA@gssdvr.com with the following information to start an RMA:

  • Company Name
  • Date of Purchase
  • Invoice #
  • The reason your order is incorrect
  • GSS salesperson
  • please add or CC any other relevant email addresses from your company that
    you would like included on return correspondence.

Limited Warranty:

Warranty Period: Effective March 1 2024, The Global Surveillance System warranty
policy is as follows:

All NEW GSS products carry a Standard Warranty period of 30 days from the date of shipping. Certain products do have a longer warranty period as noted by manufacturer. For a full list of warranty options, please contact your GSS salesperson or reach out to SALES@gssdvr.com to inquire.
Products determined to be defective by misuse will void all warranties issued by GSS.
Extended Warranty: Customers may purchase an extended warranty through GSS Sales department at the time of purchase of product.

Out of Warranty: Products that are determined to be out of warranty will not be replaced. Some manufacturers will allow for repair. Please reach out to RMA Department for Out of Warranty repair inquiries at RMA@gssdvr.com

 

DISCLAIMER: THE OBLIGATION OF SELLER TO COOPERATE WITH DEALER TO PROVIDE IT WITH THE BENEFIT OF ANY WARRANTY COMMITMENT OF THE APPLICABLE MANUFACTURER IS THE SOLE AND EXCLUSIVE REMEDY OR WARRANTY MADE HEREUNDER, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, QUALITY, ACCURACY, AND FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT, ALL OF WHICH DEALER AGREES TO WAIVE. FURTHERMORE, SELLER DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE PRODUCT(S) OR RELATED DOCUMENTATION IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SELLER OR ANY SELLER AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF SELLER’S LIABILITY. THE ABOVE EXCLUSION DOES NOT APPLY TO THE EXTENT THAT A JURISDICTION DOES NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES.

Software Disclaimer: The Software is not error free and Dealer agrees that the existence of any such error or errors shall not constitute breach of this Agreement or any warranty provided herein. Dealer shall be responsible for loading any patches, service packs or the like to any of such Software that is offered by the applicable manufacturer, either through its website or otherwise. Dealer is required to conduct a complete systems check and test of the Software, related hardware and Product to include, but not be limited to, downloading any available updates or patches prior to shipment of the same to its customer or installation. Seller shall not support any such changes and any warranty otherwise provided herein shall not apply to any revised Software.

Limitation of Liability: WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, AND THE DISCLAIMER OF WARRANTIES AS PROVIDED FOR ABOVE, IN NO EVENT SHALL SELLER BE LIABLE TO DEALER, DEALER’S CUSTOMER’S, OR ANYUSER OF THE PRODUCTS; FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGE WHATSOEVER, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, LOSS OF PROFITS OR REVENUES, LOSS OF USE OR DAMAGE TO ANY ASSOCIATED EQUIPMENT, DOWNTIME COSTS, COST OF CAPITAL, DIRECTLY OR INDIRECTLY, ARISING FROM USE OF THE SALES PRODUCTS, HOWEVER CAUSED, AND REGARDLESS OF SELLER HAVING BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. NEITHER SHALL SELLER BE LIABLE FOR EXEMPLARY OR PUNITIVE DAMAGES. THE EXCLUSIVE REMEDY OF DEALER STATED IN THIS AGREEMENT IS IN LIEU OF ALL LIABILITIES FOR DAMAGES OR OTHER RELIEF CONCERNING ANY MATTER ARISING OUT OF THIS AGREEMENT.

Indemnification: Dealer shall indemnify and hold Seller harmless from any loss or damage to persons or property based upon use, possession or operation of the Product by Dealer or its customers and shall indemnify Seller from any expense or cost incurred, including court costs, or associated attorney’s fees, if any such claims are made.