GSS | Global Surveillance Systems

Frequently Asked Questions - All FAQs

Please select your question category

Search FAQs

Before setting the tracking function, add the PTZ camera to the system.

  1. Click the Configure button, select General Setting, and select System Configure. The System Configure dialog box appears.
  2. In the PTZ Control section, select PTZ Device Setup and select the PTZ camera from the
    drop-down list.
  3. Click the button button. A setup dialog box appears.
  4. Select Activate.
  5. Select Object Tracking Only. Note if you want to configure the preset points, first select Normal and configure presets from the PTZ control panel on the screen. After setup, select Object Tracking Only here.
  6. Specify COM port, Baud Rate and Speed of the PTZ camera.
  7. Click OK to apply the settings.

The setting procedures may vary slightly among IP camera, video server and compact DVR. The following procedures are the example of setting up an IP camera in the system:

  1. Click the Configure button, select General Setting, select Camera / Audio Install and click IP Camera Install. This dialog box appears.

  2. Check Install IP Camera, select the number of IP cameras you want to link to, and click Configure. This dialog box appears.

    To automatically set up an IP camera, click Scan Camera to detect any IP cameras on the
    same LAN. Note that the Scan Camera function only works for GeoVision IP products.

    To manually set up an IP camera, click Add Camera.

    The following steps are the example of manual setup.

  3. Click Add Camera. This dialog box appears.

    2

  4. Type the IP address, username and password of the IP camera. Modify the default HTTP port if necessary.
  5. Select a camera from the Brand drop-down list. This dialog box appears. The options in the dialog box may vary depending on camera brands.


    Port: Video streaming port number.
    Stream number: You may have the option of single or dual streaming.
    Codec Type: You may have the codec option of MPEG4 or JPEG. If the selected camera supports dual streaming, the preview codec and recording codec can be set differently.
    Resolution: You may select the different resolutions for preview and recording.

  6. Click Apply. The IP camera is added to the list.
  7. Click the listed camera, and select Display position to map the IP camera to a channel on the GV-System.

  8. The Status column now should display “Connected”. Click OK.

    Tips: You can access the configuration interface of the connected IP device by clicking Remote Camera Setting.

This feature lets you adjust video attributes to get the best picture. Click the Configure button, point to A/V Setting, and select Video Attributes to have two selections: Standard and Advanced.

Standard Video Attributes
Adjust image quality by moving the sliders to the desired values. Click Default to apply default values.

Click the left and right arrow buttons to select a desired camera for setup. Or, click the finger button to apply the displayed settings to all cameras.

Standard Video Attributes

AGC (Auto Gain Control): Adjusting AGC helps boost weak video signals or reduce strong video signals, and gives optimized image quality. The adjustment could be done manually or automatically.

When a video signal is weak, for example, due to distance, adjusting the brightness or contrast of the video source will NOT help the situation. Adjust AGC and see the difference. (Depending on the model purchased, this feature may or may not be available.)

In the Auto Gain Control window, click Auto for auto adjustment, click Default to apply default values, or click Apply to apply the displayed settings. The default value is set to 1.15V (115), but you may move the slider to adjust between 0.3V (30) or 2.5V (250).

When the system is started up after an idle time, a specified user with no access right will login. This allows the user to see the system is on and working, but at the same time does nothing with the system. The feature must work with the Startup Auto Login function.

    1. Click the Configure button, point to General Setting, and select System Configure.
    2. In the Startup section, enable Startup Auto Login, and click the Arrow button beside the Startup Auto Login Setup dialog box appears.
    3. Type ID and Password to set up a user for auto login, and click OK.

start-up

  1. In the System Idle Protection dialog box, select the Auto Logout or Switch to Startup Login User if available option, and then select Surpervisor or Supervisor, Poweruser from the drop-down list.
  2. In the System Idle Over field, type the idle time from 10 to 300 seconds, after which the specified user will be logged in.

If the administrator does not press the mouse or press a key within a set period of time, the system will automatically start recording.

    1. In the System Idle Protection dialog box, select the Auto Monitoring option, and select Monitoring All, Schedule Monitoring or I/O Monitoring from the drop-down list.

system idle protection

  1. In the System Idle Over field, enter the idle time from 10 to 300 seconds, after which the system will start recording.

If the administrator does not press the mouse or press a key within a set period of time, the system will automatically start recording.

    1. In the System Idle Protection dialog box, select the Auto Monitoring option, and select Monitoring All, Schedule Monitoring or I/O Monitoring from the drop-down list.

system idle protection

  1. In the System Idle Over field, enter the idle time from 10 to 300 seconds, after which the system will start recording.

Using ViewLog, you have three backup options:

  • Back up to hard disk
  • Create CD/DVD using a third party software, e.g. Nero, Roxio, etc.
  • Create CD using Windows XP / Server 2003 / Vista inbuilt burning software

To back up files:

  1. On the function panel, click the Tools button, and then select Backup. This dialog box appears.

  2. Select a destination media to back up files.
    [Media]
    • Using Hard Disk: Click to back up files to the hard disk you select. Click the [...] button to select the desired hard disk.
    • Backup Folder Name: Enter a desired name for the backup folder.
    • Using CD/DVD: Click to back up files to the CD or DVD media using the third-party software.
    • Click the [...] button to assign the desired burning software (.exe file). When you click OK on the Backup dialog box, the system will ask you to paste the backup files to the CDR-Writer program, and call up the assigned burning software for you to paste and backup files.

      If Nero software of version 6.6.0.1 or later is installed, the backup feature provides the direct burn function. It allows you to directly burn the files onto CD/DVD without the steps of assigning the burning software and pasting the backup files to the CDR-Writer program.

      If Nero software of version 7.0 is installed, the backup feature allows you to directly burn the files to blu-ray media.
    • Using OS-Burning: This option is only available when you use Windows XP or Server 2003. It burns files using the inbuilt software of the operation system. Note that your hard disk needs at least 1 G buffer space.
    • [Media Information] This section indicates free and used space on CD/DVD media or the local disk.
  3. Click the Add Time Frame button to define a time period for backup.

    • [Time Period] Specify the time periods for backup.
    • [Select Camera(s)] Click to select the camera(s) for backup. The number of video and audio files of each camera is indicated respectively, e.g. “Camera 1 1+0” means Camera 1 has 1 video file and 0 audio file.
    • Video + Audio drop-down list: Select the types of video events for backup.

    Information

    • Database Files: Click to back up the files from System Log.
    • Object Index: Click to back up the Object Index files.
    • Only Never-Recycle Event: Click to only back up the never-recycle events.
    • Unmark these events to be recycled after the backup is complete: After the backup is complete, the never-recycle events will be unmarked for recycling. Please note if the first file in the database has been marked and then unmarked in this condition, the first file will be deleted automatically.
    • The Status and Search End section: Indicates the number of backup files and their total size. (Total MDB refers to the System Log files.)
  4. Click OK to add the schedule. You can repeat step 3 to create up to 10 periods of time.
  5. Click OK on the Backup dialog box for backup.
    Tip: If you just want to back up a specific event or several events of one day, select the event or multiple events on the Video Event list, and right-click to select Backup. The Select Backup Time dialog box will then appear, and you can follow the steps described above to back up files without setting up the time period.

Note:

  1. If you are unable to record a CD, make sure the CD recording is enabled in your CD burner: open My Computer, right-click the CD Drive icon, click Properties, click the Recording tab, and then check Enable CD recording on the drive.
  2. The Export to DVD Format option, at the right bottom of Backup dialog box (Figure 5-2), outputs your files in DVD movie format, meaning that it will play in any DVD player that supports writable DVD disks. To enable this option, MPEG2 files recorded by the GV-2004 Card / GV-2008 Card need to be selected first (see the Select Camera(s) option), and a DVD±RW disk is required as well.

Opening, Exiting and Switching Users

Startup of the GeoVision Main Program


If the GeoVision software is not running, it can be started up by following the instructions below;

> (All) Programs > GVXXX > GeoVision GV-XXX System

Or

Double Click on the GeoVision icon on the Desktop if available
Logging In to System

Click on the Key Icon
Click on Login User
Type the ID and Password
Click on OK


Switch Users on the System
Click on the X icon
Click on Login/Exchange User
Type the ID and Password
Click on OK

Logging out of the System
Click on the X icon
Click on Logout User

Minimizing the System
Click on the X icon
Click on Minimize

Exiting the System
Click on the X Icon
Click on Exit

Recording on GeoVision system is controlled via the Monitor Icon

When monitoring, the system will behave in one of two ways, depending on if the system has been setup for Motion Detection (records motion) recording or Round the Clock (constant recording) recording.

Starting Monitoring / Recording
Click on the Monitoring Icon
Click on Start All Monitoring

Stopping Monitoring / Recording
Click on the Monitoring Icon
Click on Stop All Monitoring

Playback of Recorded Footage on the GeoVision System

Opening the Video Audio Log

Click on the Viewlog Icon
Click on Video/Audio Log

Selecting the Camera
Click on the Camera drop down list
Select the wanted camera

Selecting the Recorded Event
Select the Year / Month / Day
Select the Time of the Event

Once selected, the event will be viewable in the main playback window

Click on the Play Icon

The Playback Toolbar

  1. Reverse Play
  2. Pause
  3. Stop
  4. Start of Event
  5. Previous Frame
  6. Next Frame
  7. End of Event
  8. Speed Up / Slow Down Playback
  9. Zoom In / Zoom Out

With the BBView phone application, you can remotely view live video, force output devices to be triggered, and start and stop monitoring from your BlackBerry phone.

Installing BBView

  1. Insert the Surveillance System Software CD to the computer. It runs automatically and a window pops up.
  2. Click Install V 8.3.0.0 System.
  3. Select BlackBerry Smartphone Viewer, and follow the on-screen instructions. The default installation directory is C:\BlackBerry Smartphone Viewer.
  4. Through the synchronization program such as Desktop Manager, install BBView.alx from the created installation directory to your BlackBerry. Consult the BlackBerry phone user's manual for how to install a program to the phone.

Activating the BBView Function

To allow remote access to GV-System, follow these steps:

  1. Click the Network button, select WebCam Server, click the JPG tab, and select Create JPEG/GIF file(s).
  2. Click the Mobile tab, and activate the settings of communication ports.
  3. Click OK to start the WebCam server.

Connecting to GV-System

To connect your BlackBerry phone to GV-System, follow these steps:

  1. To activate TCP/IP connection on your BlackBerry, check your service provider for the correct APN (Access Point Name) and configure the APN on your phone. (e.g. go to Options and TCP).
  2. To connect to GV-System, select the BBView application installed on your phone, and select Create Live Connection. The Login screen appears.
  3. Enter the IP address, port number, username and password to log into GV-System. The default port value is 8866.
  4. Select Connect to start.

Click the Configure button, point to General Setting, and select Camera / Audio Install to bring up the following dialog box:

[Camera] Click the Activate button and specify the cameras to be viewed by default. Clearing the selection of Cameras from viewing does not affect the cameras being recording.

[Startup] Configure the startup camera screens and screen divisions.

Default Screen Division: To select the desired screen divisions at startup, check the option and click the right arrow button.

Limit Port: To restrict camera screens at startup, check the option and select desired port numbers. This function will take effect at next system startup.

[Wave-in Device] Adjust audio devices to record and listen to live sound.

Audio: Choose to set up an audio channel from the drop-down list.

Monitor Sensitivity: Adjusts sensitivity of the audio that will be detected. The higher the value, the more sensitive it is to the surrounding sound.

Gain Control: Increases or decreases the gain of the microphone.

Wave Out: Select to listen to live audio at the server PC.

Rec Audio: Enable to activate the audio recording function.

Video Source sets the video standard of your system: NTSC or PAL. Click the Configure button, point to A/V Setting, and then select Video Source to display the following dialog box.

Video Standard: Select a video standard used in your country.

Video Resolution: Consider your priority in image quality or CPU usage before making a selection.

For NTSC, the image quality and CPU usage from the highest to the lowest is: 720 x 480, 720 x 480 De-interlace, 640 x 480, 640 x 480 De-interlace, 360 x 240, 320 x 240.

For PAL, the image quality and CPU usage from the highest to the lowest is: 720 x 576, 720 x 576 De-interlace, 640 x 480, 640 x 480 De-interlace, 360 x 288, 320 x 240.

To stop a beep noise when any of videos lost, click the Configure button, point to Tools, select Video Signal Diagnostic, and select Disable Video Lost Beep.

The Dynamic DNS is an application that allows users to register domain names that always point to their GV-Systems. This application is only necessary when your GV-System is using a dynamic IP address. If so, the DDNS will update GV-System’s IP address to DNS Server every 10 minutes. Therefore, even if your GV-System’s IP address changes, you can still locate it by using the registered domain name.

Dynamic DNS supports Windows XP, Windows 2000, Windows Server 2003 and Windows Vista, but it does not support Windows 95/98 or ME.

Dynamic DNS uploads IP addresses over the Internet through ports 80 and 81. If your GV-System is connected behind a router or firewall, make sure ports 80 and 81 are enabled.

Dynamic DNS will only upload global IP addresses. If your GV-System is using virtual IP, NAT port mapping should be done first.

Installing Dynamic DNS
To install Dynamic DNS, follow these steps:

  1. Insert the Surveillance System Software CD to your PC. It will automatically run, and a window appears.
  2. Click Install V 8.3.0.0 System.
  3. Select Dynamic DNS Service, and follow the on-screen instructions.

Registering Domain Name with DDNS

  1. Go to Windows Start, point to Programs, select DDNS, and then run Dynamic DNS Service. The DNS Client dialog box (Figure 11-3) appears.
  2. Click Register. The “Terms of Service” page appears. Once you agree to the Terms of Service, the following Dynamic DNS register page appears.
  3. Type a username. The username can be up to 16 characters. The username will accept “a ~ z”, “0~9”, and “-“, but will not accept space or “-“as the first character.
  4. Type a password. The password is case-sensitive and must be at least 6 characters. Re-type the password for confirmation.
  5. In the Word Verification section, type the code within the box. In this example, the code you should enter is 4NCXRC. Word verification is not case-sensitive.


Username: The username you registered. In this example the username is “swansea”
Hostname: The hostname you created. Hostname is made by registered username and “dipmap.com”. In this example the host name is “http://swansea.dipmap.com”. This will be the domain name you use for login to GV-System.
IP Address: Your GV-System’s current IP address. This IP address will be updated every 10 minutes.

Note: Before you register a domain name with Dynamic DNS Service provided by GeoVision, you must run any GeoVision application in the background if the installed GV-System is of version 8.2 or later.

IMPORTANT: The DDNS service is provided purely as a favor to you. We hope it simplified the entire idea of trying to connect an IP video device to the network. GeoVision does not and cannot warrant that the DDNS service will be uninterrupted or error free. Please read Terms of Service carefully before using the service. Besides GeoVision, you can also obtain the free DDNS service from these providers: DynDNS.org and No-IP.com.

Starting Dynamic DNS

After registering a domain name with DDNS service, you can enable the DDNS function on the GV-System. Run Dynamic DNS Service from the Windows Start menu. This DNS Client dialog box will appear.

Username: Type the username used to enable the service from the DDNS.
Password: Type the password used to enable the service from the DDNS.
Obtain an IP address automatically: The DDNS server will use any available IP address from the system or the router.
Use the following IP address: If your system or router has more one IP address, you can assign one IP address for the communication between the DDNS server and GV-System. It is highly suggested to assign the fixed IP address. If the assigned IP address is dynamic, the DDNS will not be able to access your system when the IP address is changed.
Run at startup: Select this option to automatically run the DDNS service at Windows startup.
Save: After above settings, click this button. The connection information will be displayed.

Note:
The DNS Client will not upload IP address unless one of the following applications is running: Main System, Center V2, VSM, Dispatch Server, Twin DVR, and SMS Server. If the IP address of your GV-System is not updated for more than 30 days, your host name will be deleted automatically.

Network Ports Used by Geovision
WebCam Http = 80
FTP = 21
Command = 4550
Data = 5550
Audio 6550
Remote Control = 3389
SSL = 443
Mobile = 8866
Mobile RPB = 5511
3G RTSP / TCP = 8554
3G RTP / RTCP UPP = 17300 - 17380
RemotePlayBack RPBSvr = 5066
RemoteView TCPSvr = 3550
VSM Server = 5610
TwinServer Server = 9650
Multicast = 19650
TwinDVR Http = 80
FTP = 21
Command = 4550
Data = 5550
Remote Control = 3389
IP Multicast DMMCast = 3650
Authentication Server Server = 3663
SMS Server 6886
Center V2 At DVR Subscriber site: Command = 5548
Connection Port = 5545
Data = 5549
Audio = 5546

At Center V2 site: Center = 5547
Connection = 5551
Dispatch Server Server = 21112
GeoCenter Server = 20001
DMIP FTP = 21
DDNS Server = 80 and 81
Control Center At DVR host site: Command Port = 3388
Data Port = 5611
Log Port = 5552

At Control Center Site: Command Port = 3388
TCP Server Server = 3550
UPnP TCP/IP = 5200
Wiegand Capture Server Server = 5612

 

Applied to
GV-System V8.3.0.0 or later

Supported Devices

  • iPhone with iPhone OS 2.2 or later
  • iPod Touch with iPhone OS 2.2 or later

Introduction
The mobile surveillance application GV-iView (Beta Version) is designed for the users of iPhone and iPod Touch, and is a free download from iTunes Store. The GV-iView (Beta Version) is only compatible with GV-System V8.3.0.0 or later. The document introduces the installation method and gives you an overview of some key features.

Installation

    1. Connect your mobile device to the computer.
    2. Search GV-iView on iTunes Store.

  1. Click GET APP, and type your Apple ID and password. The GV-iView will start loading to your mobile device.

Activating the GV-iView Function
To allow remote access to GV-System, the following functions must be activated:

  1. Click the Network button, select WebCam Server, click the JPG tab, and select Create JPEG/GIF file(s).
  2. Click the Mobile tab, and activate the settings of communication ports.
  3. Click OK to start the WebCam server.

Note: If there is a router or firewall installed, ensure these communication ports required by the WebCam server are open: HTTP Port 80, Live View Port 8866 and RPB Port 5511.

Live View
To access live view on your mobile device:

    1. Activate GV-iView on the mobile device.
    2. On the login screen, enter the IP address of the GV-System, port value (default value is 8866), ID and Password. The press Done.

    1. Once the connection is established, the live display of 6 cameras will appear.

Live View buttons
After you enlarge one channel, you can find the following buttons for control.

ButtonNameFunction
Record Starts / stops recording.
Enable PTZ Activates PTZ controls.
Zoom Out / Zoom In the two buttons are available when you press the Enable PTZbutton. Use the two buttons to zoom in or out the image.
Auto Focus the button is available when you press the Enable PTZbutton.
Enable I/O Activates the output controls.
Snapshot Takes a snapshot of image.

Output Control

  1. Press the Enable I/O button. The screen, similar to the following image, appears.
  2. Use the left and right buttons to change the I/O module, and use the scrollbar to change the output device.
  3. Press IO Module 4 (Output: 3) to manually force the output to be activated.

My Favorite
On the login screen you can find the My Favorite option, allowing you to add several links of GV-System servers for future reference and quick connections. Up to 10 links can be created.

Remote Playback (RPB)
To retrieve the events recorded on the GV-System and play them back:

    1. On the login screen, press RPB View.

    1. Enter the IP address of the GV-System, port value (default value is 5511), ID and Password. Then press Done.
      You can also search the recordings after a specified date and time. For this setting, select RPB Time Setting and enter the date and time.

    1. Select the desired recordings from the event list for playback. Use the Change cam button at the top right corner to switch cameras.

Burn to CD/DVD
In order to backup multiple video files from multiple days and multiple cameras, Backup option allows user to backup a large quantity of video files to a hard drive, network drive, or burn on a CD/DVD. Users also have the option to make a copy of the Viewlog software while performing Backup.

    1. In Viewlog, Click on the "Backup" icon.

    1. In the Backup window, select backup method through either "Using Hard Disk", "Using CD/DVD", or "CD Using OS-Burning".

"Using Hard Disk" allows video to be backed up to a certain hard drive or on a network drive.

"Using CD/DVD" allows video to be burned onto CD/DVD directly via third-party burning software. For GV-DVR Systems, Nero is preinstalled. Select Nero Quick Start as the path.

    1. Select "Add time frame".

    1. Select desired time period by assigning Start and End Time. Once the time period has been selected, Viewlog will automatically search for video and audio files within that time period and display the total number of files in the box on the right.
    2. Select cameras for backup then click "OK".

  1. "Include ViewLog Player" option then click "OK" to start backup process.

Click the Configure button, point to A/V Setting, select Wave Out, and then select the audio channel you wish to listen to.

By default, audio channel 1 is set to be background sounds even when you switch between video channels. To change background sounds, select the desired audio channel and select Disable Wave-Out Audio Switch. The selected audio channel will always be in the background.

You can merge several video files into a single file, and export it in AVI format. You can also choose to export the file in EXE format which allows you to play video with any multimedia player.

Note: The maximum size of the merged file is 2 GB for FAT32 and 4 GB for NTFS. If the merged file is over the limit, it will be split up into another file.

    1. From the Video Event list, select one event or several events by using Ctrl + left click.
    2. Select the screen division from the View Mode button.
    3. Click the Save As AVI button. This dialog box appears.Alternatively, press [S] on the keyboard to call it up.

  1. Drag the timelines to define a starting and ending time of the file.
  2. If the video event has the Privacy Mask settings, and you want to retrieve the recoverable block-out area(s) in the exported file, type a valid ID and password in the Remove Recoverable Privacy Mask region(s) field. If you want to remain the recoverable block-out area(s) in the exported file, leave the field blank.
  3. If you want to add more Privacy Masks onto the video, follow the instructions in Privacy Mask Settings below.
  4. To configure the saving path and format of the exported video, click the Setting tab. For details see AVI File Settings below.
  5. Click OK to export and save the file.

AVI File Settings

To configure the format of exported video, follow these steps:

    1. Click the Setting tab in the Save AVI File dialog box. Note that when you save the AVI file in single view mode, the window looks slightly different.

[Set Location] Click the […] button to assign a saving path.
[Normal]
Time Merge: Select whether to save a full-length video with recorded and non-recorded periods. The non-recorded period will display a blank blue screen. This option is designed to accurately reflect your recording status.
Save as EXE: Select whether to save files in EXE format. Enable this feature if you want to play back video at the computer without installing GV-System. This format allows you to auto-play the files with any third-party player.
Add digital watermark: Select whether to include the watermark in the exported video. This option is only available when the watermark has been applied on the recorded video.
Date/Time: Select whether to include date and/or time stamps. You can also select the font type and size, stamp position and color on the images.
Video Effects: Select whether to include the special effects in the exported video. To include the effects of De-Interlace, Defog, Stabilizer, Overlay’s Camera and Time and Overlay’s POS, you must have applied these functions on the recorded video.
Audio Export: Select Denoise to remove audio noises from the video, or select Channel for audio exporting.
AVI Size for Multi Camera: Select the screen size of the saved file.
[Camera(s)] Select which camera file for exporting.

  1. Click OK to apply above settings.

The Network Port Information is designed for users to view and manage all network ports of the remote applications.

On the main screen, click the Network button, and select Network Port Information. This dialog box appears.

The controls on the Port Settings allow you to:

  • Modify Changes the port settings.
  • Save the port settings.
  • Port Mapping - Employs UPnP technology (Universal Plug and Play) to allow automatic port configuration to the router.

With the Picture and Picture (PAP) view, you can create a split video effect with multiple close-up views on the image. A total of 7 close-up views can be defined. This function is useful for megapixel resolution that provides clear, detailed images of the surveillance area.

    1. Click the desired camera name on the screen, and select PAP View.
    2. The screen automatically switches to one division, and a row of three inset windows appears on the bottom of the screen.

  1. Draw a navigation box on the image, and this selected area is immediately reflected in one inset window. Up to seven navigation boxes can be drawn on the image.
  2. To adjust a navigation box size, move the cursor to any of the box corners, enlarge or diminish the box.
  3. To move a navigation box to another area on the image, drag it to that area.
  4. To change the frame color of the navigation box, right-click the image, select Mega Pixel Setting and click Set Color of Focus Area.
  5. To hide the navigation box on the image, right-click the image, select Mega Pixel Setting and click Display Focus Area of PAP Mode.
  6. To delete a navigation box, right-click the desired box, select Focus Area of PAP Mode and select Delete.
  7. To exit the PAP view, click the camera name and select PAP View again.
  8. To add another navigation box when less than seven navigation boxes are drawn, click the camera name, select PAP View to enter, right-click the image, select Mega Pixel Setting, and then select Enable Add-Focus-Area-Mode.

With the Picture in Picture (PIP) view, you can crop the video to get a close-up view or zoom in on the video. This function is useful for megapixel resolution that provides clear and detailed images of the surveillance area.

    1. Click the desired camera name and select PIP View.
    2. The screen automatically switches to one division, and an inset window of the camera view appears in the bottom right corner.

    1. Double-click the inset window. A hand icon appears.
    2. Click the inset window. A navigation box appears.

  1. Move the navigation box around in the inset window to have a close-up view of the selected area.
  2. To adjust the navigation box size, move the cursor to any of the box corners, enlarge or diminish the box.
  3. To change the frame color of the navigation box, right-click the image, select Mega Pixel Setting, and select Set Color of Focus Area.
  4. To exit the PIP view, click the camera name and click PIP View again

The ViewLog button is used for playing back video and audio files.

Instant Playback
You can instantly open ViewLog to trace the event(s) of a certain time length without interrupting the monitoring.

To instantly play back the event(s) of one single channel, click on the Camera Name, and then select the time length.

To instantly play back the events of all channels, click on the ViewLog button, select Instant Play, and then select the time length. Time length choices include 10 seconds, 30 seconds, 1 minute and 5 minutes.

With the PTZ control panel, you can control PTZ functions, e.g. pan, tilt, zoom, focus and preset points.

This control panel will not appear, unless at least one PTZ camera is connected to the system. Follow these steps to add PTZ cameras to the system:

    1. Click Configure button, point to General Setting, and select System Configure.
    2. In the PTZ Control section, select PTZ Device Setup.
    3. Select the model from the drop-down list, and click the PTZ Control button. A setup dialog box appears.
    4. Select Activate in the dialog box. This is important! Without this step the PTZ camera will not be added to the system.
    5. Click OK and then go back to main screen. Now you should see the PTZ Control button on main screen. Click the button to bring out the on-screen control panel, shown as follows:

PTZ Switch: Changes the PTZ model to be controlled.
Close: Closes the control panel.
Pan/Tilt Control: Allows the PTZ to pan back and forth continually among preset points.
Zoom Control: Allows the PTZ to zoom in or out.
Focus Control: Adjusts the camera focus.
Iris Control: Adjusts the camera iris.
Option: Functions included in the Option may be different in terms of PTZ models. Consult the manual of the connected PTZ model.
Address Select: Specify the address of the PTZ.
Show Preset: Moves the PTZ to a preset point by clicking the preset number. If the PTZ supports more than 16 presets, an onscreen keypad is displayed for you to enter the desired preset number.

If you move or delete a video file using Windows Explorer or Windows File Manager, GV-System will not know what you have done, unless you’ve run the Repair DataBase Utility. This Utility comes with the installation of Main System. Follow these steps to repair the paths:

    1. Go to the Windows Start menu, select Programs, point to the GV folder, and then select the Repair DataBase Utility. The valid ID and password are required.
    2. When the Select Camera for Repair Database dialog box appears, select the desired cameras to fix the file paths.
    3. Click OK. This dialog box appears.

    1. . Click the Use Default Path button to start the path re-building at the locations specified to save
      the files in the Main System. For details, see Log Storage, in Chapter 1.
    2. . Click the Search Hard Disk button to search the entire PC, and then to re-build paths for the files recorded by GV-System.

Note:

  1. The repair and the search function will not apply to the files that have been renamed manually.
  2. Use this Utility if encountering any of the following scenarios in ViewLog:
    1. A question mark appears right before a video file in the Video Event list.
    2. When you click the Playback button, no video is displayed even a file is selected.

You can save the current camera view as an image file.

    1. In the Viewlog Click the Save As Image button. This dialog box appears.

Select whether to include host name, camera name, date and/or time stamp on the image.

Selecting Transparent Text will create the stamp on the transparent background.

Selecting Watermark and Deinterlace will include the two features in the saved image. Click the Set Font tab to set the font for the stamp.

[The image] Click on the image at the bottom to preview the stamp text. Click on the image again to close the preview window.

  1. Name the file, select a file format, and then assign the location to save the image file.

The Auto Reboot feature restarts your Windows at a scheduled time. Click the Configure button, point to General Setting, and then select Auto Reboot Setup from the menu to bring up this dialog box.

[Auto Reboot System]
Enables the setup for reboot time. Specify how often (from 1 to 14 days) at the Day Interval selection field, and when the Windows should reboot at the Reboot Time.

Restore Last Status: The system will resume the last operation after rebooting, e.g. camera recording.

Apply Startup Settings: The system will apply your Startup settings in the System Configure window after rebooting.

[Delay for Cancel Reboot] When the item is checked, a warning message will appear and count down your specified time before the reboot schedule begins. Clicking the Cancel button on the prompt will cancel the rebooting.

  1. Click the Configure button, point to General Setting, and select System Configure. In the System Configure dialog box, click the Camera Record Setting tab.
  2. To set the recording mode to motion detection, enable Rec Video, and select Motion Detect from the drop-down list.
  3. To enable noise tolerance, click the right-arrow button next to Motion Sensitivity in the Motion Detect section. The Motion Detection Setup dialog box appears.
  4. Select Activate Noise Tolerance and adjust tolerance level. The higher the level, the more tolerant the system is to video noise. If your surveillance area may produce much video noise, set the level to High. Conversely, set the level to Low if the surveillance area may produce less video noise.
  5. Click OK to save the settings

With the SSView V3 application, it’s also possible to monitor your GV-System remotely via Symbian-based smartphone.

The solution provided for the Symbian Smartphone:
SSView Version 3 for Nokia S60 2nd and 3rd Edition

Installing SSView Version 3
To install SSView Version 3 for Nokia S60 2nd and 3rd Edition:

  1. Insert the Surveillance System Software CD. It runs automatically, and a window pops up.
  2. Click Install V 8.3.0.0 System. Select Symbian Smartphone Viewer V3 (For Nokia S60 2nd and 3rd), and follow the on-screen instructions. The default installation directory is C:\Symbain SmartPhone Viewer V3.
  3. If your smartphone is of S60 2nd Edition, install SSViewV3_2nd.sis from the installation directory to the smartphone. If your smartphone is of S60 3rd Edition, install SSViewV3_3rd.sis from the installation directory to the smartphone.
  4. Before you start the installation in the smartphone, change the date settings first. Here we use Nokia E61 as the example to illustrate the steps. On the main menu of the smartphone, select Tools Option

The Printing Mode of POS System/Cash Register

GeoVision provides separate solutions for the text-mode and graphic-mode POS system/cash register. However, how do you know the printing mode of your POS system/cash register? This document answers the question with the HyperTerminal program. Included in all versions of Microsoft Windows, HyperTerminal offers an easy way to verify the printing mode of your POS system/cash register.

The latter part of this document describes how to use HyperTerminal to send transaction data to GV-System.

Before You Start

To facilitate the process of verifying the printing mode, please read the following explanatory notes first.

POS System: POS stands for Point of Sale. It is an electronic device that records sales transaction data with a receipt printer attached externally.

Cash Register: Like POS System, Cash Register is also an electronic device that records sales transaction data but with a receipt printer attached internally.

DB9: This type of connector can be identified as having 9 pins.

DB25: This type of connector can be identified as having 25 pins.

Verifying the Printing Mode with HyperTerminal

The following instructions explain how to verify the printing mode of your POS system/cash register.

DB9-Interface POS System

Equipment Needed

1 PC/Notebook with the HyperTerminal program

1 GV-Data Capture V2 box

Verifying the Printing Mode of a DB9-Interface POS System

    1. Attach the computer to the POS system as illustrated below.
    2. Click Windows Start/Programs/Accessories. Within Accessories, click HyperTerminal. (If you don’t see HyperTerminal, click the Communications folder and then click HyperTerminal.)

    1. When the Location Information window displays, click the Cancel button. Then just click Yes for the prompt and OK for the next prompt.

    2. Type a name under the Name field, and then click OK.

    1. The same window in Step 3 may appear again. Follow Step 3 to close the window and the prompts.
    2. In the Connect Using field, select the COM port that is connected to the POS system. Then click OK.

    1. Select the corresponding POS port values, choose None in the Flow Control field, and then click OK. (If you are not sure about these values, it is recommended to contact your POS manufacturer or check its user manual.)

    2. Click the Transfer menu, and select Capture Text.

    3. Click Browse and assign a path to store the testing file. Then click Start to start the POS test session.

    4. Enter a transaction at the POS system; the transaction data will then be sent to and captured by HyperTerminal. One of the three conditions may occur here:
      • If the connection is established, the transaction data will appear in the HyperTerminal window. See the following illustration of the HyperTerminal window, compared with a copy of receipt from the same transaction. When the data is displayed in the HyperTerminal window, it is verified that the POS system is text mode.

        Note: 1) A small amount of garbage text may occur here, the problem can be solved later by our

        customized solutions.

        2) Remember to keep the verified values, including Baud Rate (Bits per second), Data Bits, Parity and Stop Bits for GV-System configuration later.

        Figure 1: The HyperTerminal window after receiving the transaction data; Figure 2 The copy of receipt

      • If the HyperTerminal window does not respond or respond entirely with garbage text, the port settings may be configured incorrectly in HyperTerminal. Go back to Step 7 to ensure the port values are the same in both the POS system and HyperTerminal.
      • If the HyperTerminal window is halted after you enter a transaction at the POS system or after all port re-settings, it is verified that the POS system is graphic mode.

 

  1. Click the File menu, and then select Exit to stop the testing.

DB9-Interface Cash Register

Cash registers may not be integrated to GV-System, unless with the following characteristics. Please check these characteristics before the verification.

  1. Check if your cash register has an output port for a printer.
  2. Connect a receipt printer to the output port and see if it functions well. If it does, the integration is then possible.

Equipment Needed

1 PC/Notebook with the HyperTerminal program
1 RS232 crossover cable

Verifying the Printing Mode of a DB9-Interface Cash Register

    1. Attach the computer to the cash register as illustrated below.

  1. Follow Steps 2 to 11 as described in the DB9-Interface POS System section.

DB25-Interface POS System

Equipment Needed

1 PC/Notebook with the HyperTerminal program
1 GV-Data Capture V2 box

Verifying the Printing Mode of a DB25-Interface POS System

    1. Attach the computer to the POS system as illustrated below.

  1. Follow Steps 2 to 11 as described in the DB9-Interface POS System section.

DB25-Interface Cash Register

Cash registers may not be integrated to GV-System, unless with the following characteristics. Please check these characteristics before the verification.

  1. Check if your cash register has an output port for a printer.
  2. Connect a receipt printer to the output port and see if it functions well. If it does, the integration is then possible.

Equipment Needed

1 PC/Notebook with the HyperTerminal program
1 GV-Data Capture V2 box

Verifying the Printing Mode of a DB25-Interface Cash Register

    1. Attach the computer to the cash register as illustrated below.

  1. Follow Steps 2 to 11 as described in the DB9-Interface POS System section.

Sending a Transaction Data File to GV-System

With the saved file from the HyperTerminal testing, you can send it to any GV-System anywhere. This section explains how to use a computer as a POS system/cash register, sending the transaction data file to GV-System.

Equipment Needed

1 GV-Data Capture V2 Box

The Steps to Send a Transaction Data File

    1. Use a GV-Data Capture V2 box to attach GV-System to the computer stored with the data file, as illustrated below.

    1. With the verified port values by HyperTerminal, configure GV-System for the application of POS system/cash register. If you don’t know how to configure GV-System, refer to another documentation: Connecting DB9-Interface POS System, Connecting DB25-Interface POS System, Connecting DB9-Interface Cash Register or DB25-Interface Cash Register .
    2. At the computer, open the Hyper Terminal window. Click the Transfer menu and select Send Text File.

    1. When the following window appears, locate that data file and then click Open. HyperTerminal will start sending the data to GV-System.

    1. When GV-System receives the data file, the data will appear on the screen. See the illustration below.

Figure 3 The transaction data is displayed on the GV-System screen

Note: A small amount of garbage text may occur here, which could be fixed by our customized solutions. Refer to another documentation: What to do if the transaction data displays incorrectly?

<p>To know  which version of GV-System you have, click the <strong>Configure </strong>button, point  to <strong>Tools</strong>, and then select <strong>Version Information</strong>.</p>

    1. Set your surveillance preferences:
      [Time] Enter the starting and ending time of the schedule.
      [Monitor Invoke] Sets alert methods on motion detection.
      Rec: Records while monitoring. From the drop-down list, select to record video by Motion
      Detect or Round-the-Clock.
      Pager/E-Mail: Sends pager or e-mail alerts on motion detection.
      Output: Triggers the corresponding I/O devices on motion detection. To set up I/O devices,
      see Adjusting Individual Camera earlier in this chapter.
      [Remote] Sends the triggered images to the remote applications (WebCam, MultiView or
      RemoteView).
      [Week Days Enable Schedule] Select days for the schedule.
      [Start] Only enabled in I/O Schedule.
      [Camera] Applies the settings to selected cameras.

 

    1. Click the Add Schedule tab to apply above settings. The set schedule will display on the
      Schedule List Window.

 

  1. Repeat above steps to set up more schedules.
    Clicking separate Camera tabs, you will see the set schedule is displayed in different color bars:
    Red: Recording enabled
    Green: Pager/E-mail notification enabled
    Blue: System will send videos to Remote View
    Jade: I/O monitor enabled
    Purple: Center V2 schedule enabled.
    To modify a schedule, highlight the desired schedule in the Schedule List window, and then click the Modify Schedule button to make changes.
    To delete a schedule, highlight the desired schedule in the Schedule List window, and the press the Delete key on the keyboard.

With the MSView application, you can monitor your GV-System remotely via a Windows-based smartphone edition 2002, 2003 and 5.0.

Installing MSView Version 2 / Version 3

  1. Insert the Surveillance System Software CD. It runs automatically, and a window pops up.
  2. Click Install V 8.3.0.0 System.
  3. Select Microsoft Smartphone Viewer V2 or Microsoft Smartphone Viewer V3, and then follow the on-screen instructions. The default installation directory is C:\SmartPhone Viewer V2 or C:\SmartPhone Viewer V3.
  4. Though the synchronization program such as ActiveSync, install MsviewV2.exe or MsviewV3.exe from the installation directory to your smartphone. Consult your smartphone user’s manual for how to install a program to the smartphone.

Activating the MSView V2 / V3 Function
To allow remote access to the GV-System, you must enable the Webcam server with the Mobile function activated.

Connecting to GV-System
The following operations may vary slightly for different modules.

  1. Execute MSViewV2.exe or MSViewV3.exe in your smartphone.
  2. Select Type and then Live.
  3. Enter the IP address and port number of your GV-System, a login ID and password. Select Control and then Connect.

Once the connection is established, the live image will appear. You can use the scroll key on your smartphone to navigate camera channels.

Other Functions
In addition to live view, MSView V2 or MSView V3 offers the functions, such as zooming in/out a camera view and rotating images. Select the Control option to have these features.

In most networks, a

DHCP server will automatically assign the IP addresses for network devices so that you can apply the default settings in the Configure camera dialog (Get IP address automatically). If you would like all cameras to obtain IP addresses automatically, select the Apply to all selected cameras checkbox.

If the IP addresses for devices on the network are permanently assigned, ask your network administrator for the appropriate IP addresses for the cameras. Once you have that information, enter the correct

 

IP address and subnet mask for each camera in the Use the following IP address option.

Make sure that the

 

Save configuration permanently on camera checkbox is selected so that the cameras can be found at the designated IP address when you restart your computer.

Now wait until MxControlCenter has modified the network settings of the cameras and restarted the computer. The status of the reconfigured cameras changes from (

 

different subnet) to (OK). Confirm the Open Video Sources dialog again by clicking OK.

Defining Additional Video Sourc

Lens Table
Order No.L11L22L32L43L65L135CS-Vario
Original image L11 L22 L32 L43 L65 L135 CS-Vario
35mm equivalent 11 mm 22 mm 32 mm 43 mm 65 mm 135 mm 24-54 mm
Real focal length 1.8 mm 4 mm 6 mm 8 mm 12 mm 25 mm 4.5-10 mm
Aperture 2.0 2.0 2.0 2.0 2.0 2.5 1.6-2.3
Image angle horizontally 180° 90° 60° 45° 31° 15° 73°-37°
Image angle vertically 160° 67° 45° 34° 23° 11° 58°-28°
Distance 1 m m m m m m m m
Image width 2.0 1.1 0.8 0.5 0.3 1.5-0.7
Image height 11 1.3 0.8 0.6 0.4 0.2 1.1-0.5
Distance 5 m m m m m m m m
Image width 10.0 5.7 4.1 2.7 1.3 7.4-3.3
Image height 55 6.6 4.1 3.0 2.0 1.0 5.5-2.5
Distance 10 m m m m m m m m
Image width 20.0 11.5 8.2 5.5 2.6 14.8-6.7
Image height 110 13.3 8.2 6.1 4.0 1.9 11.1-5
Distance 20 m m m m m m m m
Image width 40.0 23.0 16.4 11.0 5.2 29.6-13.3
Image height 220 26.6 16.4 12.2 8.0 3.8 22.2-10
Distance 50 m m m m m m m m
Image width 100.0 57.5 41.0 27.5 13.0 74-33.3
Image height 550 66.0 41.0 30.5 20.0 9.5 55-25
  1. Messages “Can’t find keypro” and “Card Setup Fail” appears when GV-System starts.
    • Verify the video capture card driver.
    • Insert the video capture card to a different PCI slot to see if this fixes the problem.
    • If you are using the video capture card V1, attach an appropriate Keypro to the PC’s parallel port and run Dos2kreg.exe from the GV-System folder.
    • If using GV-600, GV-650 or GV-650 and running the version between 7.0 and 7.0.5.0, you may need an appropriate USB dongle.
    • If running the version of 8.0 or later and using GV-250, GV-600 V4, GV-650 V4, GV-800 V4, GV-1120, GV-1240, GV-1480, GV-2004 or GV-2008, you may follow Steps 1 and 2 to fix the problem.
  2. A message “Video Lost” appears.
    • Check video connection.
    • Make sure the video device is turned on.
    • Make sure the video standard in your country matches the setting in GV-System
    • Check AGC setting
    • Switch the cable from the functional channel to the non-functional channel, and vice versa. If the previously non-functional channel is now able to deliver video, check the video device itself and its related cables.
  3. A message “Can’t find new xxx Module:1, Address:1, in Com1” appears.
    • Check the RS-485 or USB connection between the GV-System and the GV I/O device.
    • Check whether the power adapter is properly attached to the GV I/O device.
    • Check whether the Port and Address settings on the I/O Devices tab in the System Configure dialog box are correct.
  4. A message “No PTZ Device Installed” or “Default PTZ Device not Activate” appears.
    • Make sure the Activate option is enabled in Main System.
    • When multiple PTZ cameras are installed, make sure to activate each PTZ camera individually.
  1. How to upgrade to the latest version?
    • Download the latest version from GeoVision website: http://www.geovision.com.tw/english/5_0.asp
  2. Recycle mode doesn’t work, and recording stops.
    • Exit Main System, and run RepairLog500.exe from the system folder to fix this problem.
    • Check Properties of the folder used for saving video files. Make sure the Read Only option is disabled.
  3. Passwords are lost. Cannot access my GV-System.
    • See Setting Up for Password in Chapter 1 in User Manual for details.
  4. A message “Directdraw overlay fail” appears.
    • Make sure your VGA card meets the GV-System’s minimum requirement that is NVIDIA GeForce II MX 32MB.
    • The driver included in your VGA card package may not be the latest and might not support Directdraw. Visit related websites and upgrade your VGA driver to the latest version.
    • Disable the Directdraw feature if you do not wish to upgrade your VGA card or driver
  5. Shifted horizontal lines appears in the 640x480 video image.
    • Enable De-Interlace Render. This feature requires the VGA card of DirectX 9.0. Make sure to upgrade your VGA card driver and DirectX version.
  6. Can’t invoke hotline alerts.
    • GV-System only supports external modem using Zyxel or Lucent chipset.
    • Make sure Modem Device and Com Port are set up properly
  7. The Real-Time-Display (DSP) image is black.
    • The problem occurs when GV-System is run with GV-Combo Card (GV-1120/1240/1480), Version 8.3 software, and NVIDIA GeForce 7-Series VGA card together under Windows 2000. Troubleshooting
    • To solve the problem, update the drivers of NVIDIA VGA card to the latest version for Windows XP (Not for Windows 2000). If you cannot run Windows after upgrade, please also upgrade your system BIOS.
  8. A “?” mark appears in the ViewLog’s event list window.
    • These files may already been deleted in the previous Recycle run. Exit Main System and run RepairLog500.exe under the system folder to remove these files from the database.
  9. Unable to play back audio in ViewLog
    • The video you select may not have any audio records.
    • The speaker icon at the lower right corner is not enabled (See Figure 4-1 in Chapter 4).
    • Audio is not available when the playback method is set to Frame by Frame.
    • Audio can only be played back at 1X speed.
  1. Remote View is unable to display video from GV-System.
    • This symptom may appear when Remote View is installed in Windows XP SP1 or later. Windows XP no longer includes Wavelet decoder after Service Pack 1. You may download a Wavelet codec at this link. http://geo-support.dipmap.com:100/remote/waveletcodec.zip
    • GV-System version 6.0 is not compatible with Remote View version 5.4.0.1 or earlier. Make sure your GV-System and Remote View are both version 6.0 or later.
  2. Network ports used in the remote applications:
WebCam Http = 80
FTP = 21
Command = 4550
Data = 5550
Audio = 6550
Remote Control = 3389
SSL = 443
Mobile = 8866
Mobile RPB = 5511
3G RTSP / TCP = 8554
3G RTP /RTCP UPP = 17300-17380
RemotePlayBack RPBSvr = 5066
RemoteView TCPSvr = 3550
VSM Server = 5610
TwinServer Server = 9650 Multicast =19650
TwinDVR Http = 80 FTP = 21 Command = 4550 Data = 5550 Remote Control = 3389
IP Multicast DMMCast = 3650
Authentication Server Server = 3663
SMS Server = 6886
CenterV2 At DVR subscriber site Port = 5547 Command = 5548 Data = 5549 Connection = 5545
At Center V2 site Center V2 = 5547 GV IP Device = 5551
Dispatch Server Server = 21112
GeoCenter Server = 20001
DMIP FTP = 21
DNSServer = 80 and 81
Control Center At DVR host site Command Port = 3388 Data Port = 5611 Log Port = 5552
At Control Center site Command Port = 3388
TCP Server Server = 3550
UPnP TCP/IP = 5200
Wiegand Capture Server Server = 5612

Remote Application

  1. Remote View is unable to display video from GV-System.
    • This symptom may appear when Remote View is installed in Windows XP SP1 or later. Windows XP no longer includes Wavelet decoder after Service Pack 1. You may download a Wavelet codec at this link. http://geo-support.dipmap.com:100/remote/waveletcodec.zip
    • GV-System version 6.0 is not compatible with Remote View version 5.4.0.1 or earlier. Make sure your GV-System and Remote View are both version 6.0 or later.

WebCam

  1. A message "can't connect to server" appeared when GV-System is connected.
    • Check ports 4550 and 5550 are enabled in Firewall.
    • Check whether ports 4550 and 5550 are occupied by other applications.
    • Check NAT port mapping is correct.
    • Check whether the dynamic IP address of GV-System is changed.
    • Check Ethernet adapter (ADSL modem must use the PPP/SLIP device).
    • Check whether Web server changes download timing. (Dynamic Lan IP =1 min, Dynamic WAN IP = 5 min)
  2. Unable to use the two-way audio feature.
    • Check whether port 6550 is available.
    • Check the client PC’s sound card driver.
    • This feature requires DirectX 9.0 or later. Perform upgrade if necessary.
    • This feature requires Internet Explorer 6.0 or later. Perform upgrade if necessary.
    • Check GV-System’s audio signal by using the Camera / Audio Install function
  3. Unable to run MPEG4 Encoder Viewer and WebCam RPB.
    • The security level of your IE browser may prevent WebCam components from downloading to your PC. Start IE browser and go to Tools, click Internet Options, click Security and click Custom Level. In Active X controls and plug-ins options, select Enable or Prompt, and then click OK. Log in to GV-System again and WebCam components should be downloaded properly

Dealership Registration

Not a Registered Dealer?
For Your Online Discount Pricing.

New Online Ordering System

Want to make ordering easy?
Call your sales rep to get more information regarding your account.

Stay updated with GSS